How do I cancel my order on sthriElite?
To avoid any hassle, go through the following steps:
Log in to your Sthrielite Account and go to MY ORDERS section.
Select the item you wish to replace and click on the Return/Replace link against the order.
Choose return option and fill in the required details. Or contact firstname.lastname@example.org
Options after Return:
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.
Conditions of Return:
Jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.
Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact.
For items that come in branded packaging, the box should be undamaged.
Returns shipping cost will not be covered by sthrielite.in ‘Made to order’ Jewellery are not covered under the return policy.
Return and replacement:
In case the replacement item is out of stock, we will refund your amount.
Return Shipping Cost:
The cost of return shipping will not be covered by Sthrielite.in
Return shipping is complete customers responsibilities .